Your input is important to us. Please share you Jurgens Caravan experience with us.

Just writing to thank Jason & the team for their excellent prompt service with some minor warranty issues we had with our caravan that we towed over from the West. We had to have a quick turnaround due to our schedule & they fitted us in so we could continue back to the West.They also serviced the van for us at a very reasonable price. Could not recommend them highly enough.
 
Date of Posting: 09 August 2017
Posted By: Phil James
The Jurgens/Amazing experience

We had very definite criteria for our van as it had to be able to fit through our garage and out through a single rear door. We visited the Melbourne 2016 Caravan & Camping Show to find something to suit our needs. As we were about to leave, not over impressed with what we had seen so far (value for money) we were fortunate enough to stumble across the Amazing Caravans, Jurgens display They were an impressive quality finish at a reasonable price. We then left the show feeling somewhat enthusiastic and excited. One week later we visited Jason at Amazing Caravans, Jason was very knowledgeable and excited about his products, thought there was no hard sell. We took some measurements and went home to check the possibilities. It was too close to call, another week on we spoke to Jason and he offered to have the van towed to our home 70 Kilometres away to ensure it could fit, and it did. We purchased the van and received the treatment on handover everyone else is raving about.

My Jurgens is my first van which I have owned for just over a year now and I continue to be impressed by the quality fittings and accessories.

Above all the reason I am writing this is because of the after sales service provided by the Amazing Caravans service team (Leigh & Mark) with no questions asked backing from a member of the Jurgens team Dave. They go above and beyond my expectations and I could not speak more highly of them.
 
Date of Posting: 15 May 2017
Posted By: Geoff Tucker
Doreen Victoria
What an Amazing experience. We come from SA and have spent two weeks in Victoria. We noticed a large crack appear in our front window - on the inside and wondered what to do. We contacted Jurgens who suggested we speak to Amazing Caravans. That was on Monday morning. It is now mid afternoon Wednesday and we are sitting under the awning at a nearby caravan park with a new window installed and some other questions we had, answered. Jason was Amazing and Mark in the service dept could not do enough for us. We have had numerous caravans, with numerous issues, over the years and have NEVER received this quality and expediency of service. Our thanks go out to the team at Amazing, who have enabled us to carry on with our travels without any interruption. Thank you!!!
 
Date of Posting: 13 January 2016
Posted By: Dianne and Gary Coates
School teacher and Gary is retired, Rhynie, South Australia
Hubby and I took three years of looking at different vans for our future retirement lifestyle

Many were not up to our expectations, as far as quality for the price, roominess, and towing

We stumbled across the Jurgen vans at the caravan and camping show in Brisbane and were amazed by what we could get for our hard earned dollars. Within 6 months we ordered our Lunagazer 2405 with a few extras we can honestly say we love it. Tows like a dream, comfortable, and with 2 small dogs accompanying us on our travels room to move. We also belong to a caravan club..a lot of new members are asking lots of questions about Jurgen caravans and the general conscences within the club is that they are quite an impressive caravan..but we already new that

 
Date of Posting: 27 October 2015
Posted By: Helen Anderson
Happy Jurgens owner from Brisbane, Brisbane qld
Looking at previous comments we fully agree after purchasing a five year old Jurgen’s Skygazer in June 2015.

There was no hard sell, simply questions asked of us by Jason on our first visit to ensure we were looking at a van to suit our needs - a fully self-contained van to cover our needs for off-road and free camping. Next visit Robert took over our care, and again checked out that the Skygazer we were looking at would meet the dreams of a couple of Senior Citizens.

Decision made, price agreed, the service then commenced. What sort of towbar do we have? What type of plug for the electrics? Brakes – electric brakes need to be fitted – no problems – special deal from local supplier, appointment made, come down to Amazing Caravans, they will look after everything.

Hand over day, same day as electric brakes being fitted, we met Geoff who was to do a hand over of the van.

Now remember this is a five year old Jurgen’s Skygazer, not a new one.

Geoff (and Mark) had prepared the van in as “as new” condition. It was sparkling. Geoff went through everything physically to show how it worked; he then took us through the manuals, the servicing needs and tyre pressures. After that the annexe had to be fully erected with sidewalls, awning and sides. Oh, then what about how to fit and remove the travel blanket?

So whether you are buying new or second-hand this team knows only one thing for every customer – SERVICE!



Now what about the product – the Skygazer van?



Janey does the driving 99% of the time, Lawrie is not supposed to drive, our Ragdoll cat Sushi just comes along for the ride.

The proving run was a little jaunt around 4,000 klms long, up through the Murray and the Long Paddock – rained, roads closed, detoured through Griffith, Cobar and Wilcannia to White Cliffs. Waited for roads to dry out a bit and then used “Open to 4WD traffic only” to Tibooburra and Cameron’s Corner. Back home to through Broken Hill, Mildura and Sunraysia. Free camping as much as possible on the trip.

Service required at the end of this proving run – none whatsoever. The Skygazer performed just as Robert, Jason and Geoff said it would.



We are now fans of both Jurgen’s and Amazing Caravans and recommend them highly
 
Date of Posting: 25 July 2015
Posted By: Janey and Lawrie Clyde-Smith
A couple of Senior Citizens who enjoy getting out there, Gippsland
We recently bought a new Jurgens Tooraden from Amazing Caravans and I cant rate the service any better.
We looked and looked and Im sure drove all the dealers crazy with our questions but once we saw Jurgens at Amazing Caravans we were sold.
The van is great and meets all expectations and I can highly recommend this brand. The service is rare in this day and age because Amazing really want their customers to be happy and they go the extra mile to make sure everything is perfect.
As soon as we walked into the yard we were approached by Jason who was very knowledgeable about his product and what he didnt know he referred to Jeff who is the technical person. There was no hard sell at all and the fact that the first thing they wanted to know was what was the tow capacity of our car to ensure we would be safe endeared me to them .
The hand over took three hours as they werent letting us leave until we knew how everything worked as we are total newbies and they have answered calls promptly and efficiently
The after sales service is fantastic and we even had a problem with the towing with the car and they fixed that for us too at no charge. Totally our fault I must say.
I would certainly recommend this company to anyone and it appears as if we are not alone as while in the yard we met more than one VERY happy Jurgens owner.
 
Date of Posting: 21 July 2015
Posted By: christine charles
happy owner, Melbourne
Three months ago I traveled from my home in SA to Amazing Caravans and RVs in Vic to check out a well used off-road caravan they had on offer.



I bought the van and traveled home again the next day and all was well until a month ago a fault developed with the air conditioner unit and it ceased to function while we were away on a two week break.



After returning home I contacted Amazing RVs and notified them that I had a problem with the air con and asked how I could arrange to have it fixed in SA. This was within a week of the end of the three month warranty period.



They immediately contacted the air con supplier, here in Adelaide, and arranged for me to take the van in to them - which I did. A quick review by the tech and a quote through to Amazing RVs resulted in a same day fix and an air con that's probably now a better spec than it was to start with.



The opportunity to take it to a local firm, have it fixed, and the account paid directly by Amazing RVs saved me two days of travel and made the whole process very easy and rewarding.



I commend Geoff, Dee and their team for a courteous response and prompt attention to my claim. They provided the service we all expect and seldom seem to get - thank you very much for a superb job.



Regards



Les
 
Date of Posting: 20 July 2015
Posted By: Les
Recently had my jurgen tooradin serviced , i found the team very helpful , knowledgable and showed a passion for the product they sell


There aftersales service (even though i did not purchase the van from them ) was exactly what you need who are available to answer your questions anytime


I highly recommend the team at Amazing Caravans rv to anyone wanting well built and thought out van


Graeme
 
Date of Posting: 22 June 2015
Posted By: Graeme Cottee
retired1683c, Melton vic
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